For NDIS participants

A clean home, without the hassle.

Regular household cleaning for NDIS participants across Melbourne. The same cleaner each visit, a clear written agreement, and invoices your plan manager can process without chasing us.

We work with plan-managed and self-managed participants. We will soon be an NDIS registered provider — our registration is underway, and NDIA-managed plans will be supported once it is complete.

Enquire about cleaning Call 0433 452 155

Two Convenient Property cleaners dusting and vacuuming a living room while residents relax nearby

Cleaner wiping down a kitchen benchtop in an accessible Melbourne home

Plan-managed & self-managed

The same cleaner each visit

Clear, itemised invoices

Licensed & insured team

What we do

Household cleaning, done the same way every week.

Cleaning is one of the most common household supports in an NDIS plan, and it is also the one most often let down by providers who send someone different every fortnight and clean something different every time.

We do the opposite. Your priorities are agreed in writing at the start, the same cleaner comes on the same day, and the invoice arrives in a format your plan manager can pay without a phone call. It is not complicated — it is just consistency, which is exactly what most participants tell us they are missing.

Talk to us about your plan

Cleaner dusting a sideboard in an accessible home while residents chat in the living area

What’s included

You decide what matters most.

A typical clean covers the rooms below. Anything you would rather do yourself, we leave alone.

Kitchen

Benchtops, sink, cooktop and splashback, cupboard fronts, microwave, and floors mopped. Inside the oven or fridge on request.

Bathroom & toilet

Shower, screen and tiles, basin, toilet, mirrors and floors — including around grab rails, shower seats and other equipment.

Bedrooms & living

Dusting, surfaces, skirtings, vacuuming and mopping. Bed linen changed if it is left out for us.

Laundry & floors

Laundry surfaces and floors, plus a wash-and-hang cycle where that is part of your agreed support.

Clear walkways

We keep floors, hallways and doorways clear and dry, which matters most in homes where mobility equipment is used.

Whatever matters to you

Tell us your priorities and we write them into the service agreement, so the same things get done the same way every visit.

Extra services

More than the weekly clean.

Add any of these to the same service agreement and they arrive on the same itemised invoice — one provider to deal with, one invoice for your plan manager.

A freshly cleaned living area with wide clear walkways in a Melbourne home

Carpet cleaning

Hot water extraction for carpets, rugs and lounges. Booked as a one-off or scheduled a couple of times a year alongside the regular clean.

Learn more

Support worker preparing a fresh salad with a client at the kitchen bench in a Melbourne home

Meal preparation

Simple meals cooked in your kitchen the way you like them, with benches wiped down and dishes cleared before we leave.

Laundry

Wash, dry, fold and put away, or a full basket handled while the regular clean is under way. Ironing on request.

Cleaners completing an end of lease clean in an empty Melbourne rental

End of lease cleaning

A full bond clean against the exit condition report when you move, so the bond comes back without an argument.

Learn more

A tidy accessible garden path and lawn at a Melbourne home after maintenance

Gardening

Mowing, edging, weeding and green waste taken away, keeping paths, ramps and entryways clear and easy to use.

Pest technician spraying a perimeter treatment along the garden bed of a Melbourne home

Pest control

Ants, cockroaches, spiders and rodents treated with warranty-backed products, timed around when you are out of the house.

Learn more

Not sure whether a support sits inside your plan? Tell us what you need and we will tell you honestly whether it is something we can invoice against it.

How payment works

Straight answers about who we can bill.

How your plan is managed decides whether we can work together. Here it is plainly.

Plan-managed

We invoice your plan manager directly.

You never pay out of pocket and never chase a reimbursement. We send an itemised invoice to your plan manager with the date, hours and support description they need to process it.

Self-managed

We invoice you, you claim it back.

You receive the same itemised invoice and claim it through the myplace participant portal. We can set the invoice out however your record-keeping needs it.

NDIA-managed

Coming soon — registration underway.

We are in the process of becoming an NDIS registered provider and expect to be registered soon. Until then we cannot be paid from an NDIA-managed (agency-managed) plan — call us and we will let you know as soon as we can support you.

We cannot give advice about your plan or what it will fund. Your plan manager or support coordinator is the right person for that — and we are happy to talk to them directly.

Cleaner wiping down a kitchen benchtop while clients enjoy a cuppa at the dining table

What to expect

Predictable, from the first call.

A conversation first

We talk through what you need, what you would rather do yourself, and anything we should know about your home.

A written service agreement

Scope, frequency, hours and price in writing before anything starts, so there are no surprises for you or your plan manager.

The same cleaner, same time

We roster the same person to your home wherever possible, on a consistent day and time. Familiarity matters more than almost anything else.

Easy to change

Adjust the scope, skip a week or pause the service by phone or email. No penalty, no argument.

Support coordinators & plan managers

One contact, and invoices that just process.

Set your participant up once and we handle the rest. Itemised invoices with service date, hours, support description and ABN, sent on a consistent cycle. If a participant needs the scope changed, call us — we will not make you fill in a form.

Set up by phone

No portal, no onboarding pack. One call and a written service agreement.

Consistent invoicing

Same format, same cycle, all the fields your system needs.

We flag problems early

If something at the property needs attention, you hear it from us first.

FAQ

Common questions.

Are you an NDIS registered provider?+

Not yet — our registration with the NDIS Quality and Safeguards Commission is underway and we expect to be registered soon. In the meantime we work with plan-managed and self-managed participants. Once registration is complete we will also be able to support NDIA-managed (agency-managed) plans.

Can I use my NDIS funding for house cleaning?+

Cleaning is commonly funded under Core Supports as a household task, where a participant is unable to complete it themselves because of their disability. Whether it is funded in your particular plan is a decision for the NDIA, so please check with your plan manager or support coordinator before booking — we are not able to give plan advice.

Will I get the same cleaner every time?+

That is what we aim for, and we roster it deliberately. Having a familiar person who already knows your home and your preferences is the part participants tell us matters most. If your regular cleaner is unwell or on leave we will let you know in advance and brief whoever covers.

How do invoices work for my plan manager?+

We send an itemised invoice showing the service date, hours worked, the support description and our ABN, which is what plan managers need to process payment. If your plan manager wants it formatted a particular way, tell us and we will match it.

Do you work around equipment and modifications?+

Yes. We clean around grab rails, shower seats, hoists, ramps and wheelchairs as a matter of course, and we are careful to leave floors dry and walkways clear before we go. If something should not be moved or touched, tell us and it goes in the service agreement.

Can a support coordinator arrange this on my behalf?+

Yes, and many do. A coordinator or family member can set everything up with us, and we are happy to deal with them as the main contact if that is what you prefer. Just tell us who we should be talking to.

What areas do you cover?+

Metropolitan Melbourne. Call us with your suburb and we will confirm availability and which of our teams covers you.

Let’s make it easy.

Tell us what you need and we will sort the rest — including talking to your plan manager or coordinator.

Enquire about cleaning Call 0433 452 155